Shipping Policy
This policy outlines how we process, ship and deliver your orders, along with the terms that apply once your package leaves our warehouse
Table of Contents
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1 Order Processing
Orders are processed within 24 hours of confirmation. Orders placed on Friday or Saturday, or on a public holiday, are processed the next business day. Processing time is separate from, and in addition to, delivery time.
2 Delivery Areas & Estimated Times
We currently deliver across all seven Emirates. Estimated delivery times from order confirmation are as follows:
These are estimates, not guarantees, and are measured in business days, excluding weekends and public holidays.
3 Shipping Rates & Free Delivery
- Free delivery on all orders above AED 199
- A flat delivery fee applies to orders below AED 199, calculated and displayed at checkout before payment
- No hidden charges, all delivery costs are shown upfront, before you confirm your order
4 Order Tracking
Once your order ships, you'll receive a tracking number by email and SMS so you can follow your delivery every step of the way. If you haven't received tracking details within 48 hours of your order being confirmed, please contact our support team.
5 Address Accuracy
Β Please ensure your delivery address, contact number and any access instructions are accurate at checkout. We are not responsible for delays or failed deliveries resulting from incomplete or incorrect address information provided by the customer.
6 Delivery Attempts
Our courier partners will attempt delivery up to 2 times. If both attempts are unsuccessful, you will be contacted to arrange a convenient re-delivery time or collection point. Orders that remain unclaimed after repeated attempts may be returned to us, and additional re-shipping fees may apply.
7 Delays
While we aim to meet all estimated delivery windows, occasional delays may occur due to weather, public holidays, customs processes, courier disruptions, or high order volumes during sale periods. These circumstances are outside of our control, and we will always keep you informed if a delay affects your order.
8 Lost or Damaged Packages
If your order arrives damaged, or does not arrive within a reasonable time beyond the estimated delivery window, please contact us within 48 hours of the expected delivery date. We will work with our courier partner to investigate and, where appropriate, arrange a replacement or refund.
9 Multiple Items & Split Shipments
Orders containing multiple items may occasionally be shipped in separate packages, depending on stock location and availability. If this happens, you will receive a separate tracking number for each shipment, and this will not incur any additional delivery charge.
10 Changes to This Policy
We may update this Shipping Policy from time to time to reflect changes in our delivery partners, rates or operations. Any updates will be posted on this page with a revised "last updated" date.
11 Contact Us
If you have any questions about this Shipping Policy, or need help with an order in transit, our support team is happy to assist.
Have a Question About Your Order?
Our support team is here to help with tracking, delivery times, or anything else.
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