Returns & Refunds
Not completely satisfied? We make returns and refunds simple, fast and hassle-free across the UAE.
14 Days
To request a return from the date your order is delivered
How to Return an Item
Three simple steps to get your refund
Request a Return
Contact our support team with your order number within 14 days of delivery.
Pack the Item
Pack the item securely in its original packaging, unused and with all tags attached.
Get Your Refund
Once received and inspected, your refund is processed to your original payment method.
Eligibility for Returns
- Items must be unused, unworn and in their original condition with all packaging and tags intact
- Return request must be made within 14 days of the delivery date
- Proof of purchase (order number or receipt) is required
Non-Returnable Items
For hygiene and safety reasons, certain items, such as personal care products, opened beauty items, and intimate goods, cannot be returned unless faulty or damaged on arrival.
Damaged or Incorrect Items
If your item arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with photos of the item. We'll arrange a free replacement or full refund.
Refund Processing Time
Once your return is received and inspected, refunds are processed within 5–7 business days to your original payment method. It may take a few additional days for the refund to reflect in your account, depending on your bank.
Return Shipping
If the return is due to our error (wrong or damaged item), we cover the return shipping cost. For change-of-mind returns, a small return shipping fee may apply, deducted from your refund.
Need Help With a Return?
Our support team is ready to help you with any return, refund or exchange request.
Contact Us →