Frequently Asked Questions

Delivery typically takes 1–3 business days depending on your Emirate. Dubai, Sharjah and Ajman usually arrive within 1–2 days, while Abu Dhabi, Ras Al Khaimah, Fujairah and Umm Al Quwain may take 2–3 days.

Once your order ships, you'll receive a tracking number by email and SMS. You can use this to follow your delivery every step of the way.

Yes, delivery is free on all orders above AED 199. Orders below that amount have a flat delivery fee, shown at checkout before you pay.

Our courier partners will attempt delivery up to 2 times. If unsuccessful, they'll contact you to arrange a convenient re-delivery time.

Yes, we deliver across all seven Emirates, including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah and Umm Al Quwain.

You can return unused items in their original packaging within 14 days of delivery for a refund or exchange.

Contact our support team with your order number and reason for return. We'll guide you through the pickup or drop-off process.

Once we receive and inspect your returned item, refunds are processed within 5–7 business days back to your original payment method.

Yes, exchanges are available for a different size or color, subject to stock availability. Just let our support team know when you request your return.

We accept all major credit and debit cards, Apple Pay and PayPal. All options are shown at checkout.

Yes. All transactions are encrypted and processed through secure, PCI-compliant payment gateways.

Yes, all prices and charges are shown and billed in AED (UAE Dirham) at checkout.

Each product page includes a detailed size guide. If you're between sizes, our support team is happy to help you choose.

We do our best to represent colors and details accurately, though slight variations may appear depending on your screen settings.

Care instructions are listed on the product page and included on the item's label. Following them helps maintain quality over time.